Frequently Asked Questions
How will I receive my ebooks?
Upon purchase, a link to download your digital content will be sent to your email address via our delivery partner, BookFunnel.
Once you complete your purchase, you will have fourteen (14) days to download your digital content. After that, if you have not yet downloaded your purchase, you will need to contact BookFunnel's tech support team at help@bookfunnel.com to access your file(s).
Please note: returns and/or refunds are not available for digital content purchases.
How does shipping work?
Paperback and hardcover editions will be shipped within 5-7 business days of your order. The actual delivery times will vary depending upon carrier schedules and what option you select during checkout. Merch orders will be shipped via our printing partner, Printify, and fulfillment times will vary depending upon the product ordered and the carrier schedule.
Can I get my book personalized?
Yes! Paperback and hardcover editions can be personalized if you wish. Upon purchase, please email shop@skyemalone.com right away with the personalization you would like.
Please note: once orders have been packed for shipping, personalization is no longer possible, so please email immediately with your personalization request. Delays may result in your personalization request not being fulfilled.
Personalized items are not eligible for refund or return.
What about merch?
Merchandise orders (eg. candles, t-shirts, mugs, etc.) are handled via our printing partner, Printify. Orders ship from Printify to you; Skye Malone is not involved in that shipping or production process. However, if you have any trouble with an order, please feel free to reach out to Skye Malone via the contact page. Our team will do everything we can to assist you with any questions or concerns you may have.
What if I run into trouble with my order?
Issues with digital order delivery and use are handled by our distribution partner, BookFunnel. If you have trouble getting your ebook/digital content onto your device or have any questions about how to access your file, the helpful folks at BookFunnel will be happy to assist you. Simply email help@bookfunnel.com and they'll take care of you.
For paperback and hardcover order questions, please contact Skye Malone and their team via the contact form. Be sure to include your order number and all other relevant information to help with assisting you as quickly and smoothly as possible.